PRIVACY POLICY

Top Solutions respects your privacy and is committed to protecting the personal information of customers who visit our website, request consultation, register for a demo, request a quotation, or use the services we provide.

This Privacy Policy explains how Top Solutions collects, uses, stores, and protects user information on the website topsolutions.com.vn.

1. Information We Collect

Top Solutions may collect information voluntarily provided by customers, including:

  • Full name.

  • Company or organization name.

  • Telephone number.

  • Email address.

  • Products or services of interest.

  • Consultation or inquiry details.

  • Technical information submitted for demonstration, implementation, or support purposes.

The website may also collect certain technical data such as IP address, browser type, device information, pages visited, and cookies for website analytics and performance monitoring.

2. How We Use Your Information

The information collected may be used to:

  • Contact customers and respond to inquiries.

  • Provide product information, quotations, and demonstration programs.

  • Provide consultation on CAD/CAM/CAE/PLM solutions.

  • Support implementation, training, and technical services.

  • Improve website content, functionality, and user experience.

  • Send information about products, seminars, events, or training programs where the customer has provided consent.

  • Fulfill obligations required under applicable laws and regulations.

3. Information Sharing

Top Solutions does not sell, trade, or disclose customers’ personal information to third parties for commercial purposes.

Information may only be shared in the following circumstances:

  • With employees or departments responsible for consultation, sales, technical support, or customer service.

  • With technology partners or service providers where access is necessary to process a customer request.

  • Where required by competent government authorities or applicable law.

  • Where the customer has provided prior consent.

Any party granted access to personal information may only use such information within the scope necessary to perform the assigned service or responsibility.

4. Data Retention

Personal information is retained only for as long as necessary to process customer requests, provide services, maintain customer relationships, or comply with legal obligations.

When personal information is no longer required, Top Solutions may delete, anonymize, or otherwise cease processing the information in accordance with the company’s data management procedures.

5. Information Security

Top Solutions applies appropriate administrative and technical safeguards designed to reduce the risk of:

  • Unauthorized access.

  • Data loss or leakage.

  • Misuse of personal information.

  • Unauthorized modification or destruction of data.

However, no method of transmitting or storing information over the Internet can guarantee absolute security. Applicable cybersecurity and information security regulations may also impose requirements regarding the protection of information and information systems in digital environments.

6. Cookies and Analytics Tools

The Top Solutions website may use cookies and analytics tools to:

  • Remember user preferences.

  • Measure website traffic.

  • Analyze content performance.

  • Improve website functionality, performance, and user experience.

Users may disable or delete cookies through their browser settings. However, certain website functions may not operate properly if cookies are disabled.

7. Customer Rights

Customers may request to:

  • Confirm whether their personal information is being processed.

  • Review or update their personal information.

  • Correct inaccurate or incomplete information.

  • Withdraw previously provided consent where permitted by applicable law.

Certain requests may be subject to limitations where personal information must be retained to fulfill contractual, regulatory, or legal obligations.

8. Links to Third-Party Websites

The Top Solutions website may contain links to websites operated by Siemens, technology partners, training organizations, or other external platforms.

Top Solutions is not responsible for the content, privacy practices, or data protection policies of these independent third-party websites. Users are encouraged to review the applicable privacy policy of each website before submitting personal information.

9. Changes to This Privacy Policy

Top Solutions may update this Privacy Policy from time to time to reflect changes in our business operations, data processing practices, or applicable legal requirements.

Any updated version will be published on this page together with the latest revision date.

10. Contact Information

For any questions regarding this Privacy Policy, please contact:

TOP SOLUTIONS CO., LTD
(CÔNG TY TNHH GIẢI PHÁP CÔNG NGHỆ HOÀN HẢO)

HEAD OFFICE:
No. 240/66 Ngoc Truc, Dai Mo Ward, Hanoi, Vietnam.

TRANSACTION OFFICE:
No. 2A, Road 3-7/7, Gamuda Gardens New Urban Area, Hoang Mai Ward, Hanoi, Vietnam.

HO CHI MINH CITY BRANCH:
Room 1508, Tower A, Masteri Centre Point, N2 Street, Long Binh Ward, Ho Chi Minh City, Vietnam.

DA NANG BRANCH:
Shophouse 304, Me Linh Street, Hai Van Ward, Da Nang City, Vietnam.

HAI PHONG BRANCH:
No. 91 Dao Do Street, Hong Bang Ward, Hai Phong City, Vietnam.

Last Updated: August 1, 2026